Nuovo Creative Terms & Conditions
Effective Date: 03/05/2024
Last Updated: 24/03/2026
Welcome to Nuovo Creative
These Terms and Conditions (“Terms”) govern your use of our services, including Branded Merchandise, Design & Print, and Web Development.
By placing an order or engaging with our services, you agree to these Terms. Please read them carefully before proceeding.
Opening Hours & Availability
• Nuovo Creative Office Hours: Monday – Friday, 9:00am – 7:00pm (UK time)
• Admin Support: Limited weekend support for queries, scheduling, and general assistance
• Design & Production: Closed weekends and public holidays
Our team may occasionally work outside of these hours at our discretion. However, we are not obligated to respond or provide services outside of our stated business hours.
Portfolio & Marketing Use
By placing an order with Nuovo Creative, you grant permission for completed work including designs, printed materials, mock-ups, and finished products to be used for portfolio, marketing, and social media purposes.
If you do not wish for your work to be shared prior to a public launch or at all, this must be requested in writing at the time of ordering.
Nuovo Creative accepts no responsibility for launch embargoes or confidentiality requirements not communicated in advance.
1. General
1.1 These Terms apply to all sales, design, printing, and web development services provided by Nuovo Creative (“we,” “us,” “our”).
1.2 We reserve the right to update or modify these Terms at any time without prior notice. The latest version will always be available on our website.
1.3 Customers must provide accurate information when placing an order or requesting services.
2. Pricing and Payment
2.1 Prices are listed on our website or provided in custom quotes. Prices are subject to change without notice.
2.2 Payment must be made in full before production or project commencement unless agreed otherwise in writing.
2.3 We accept payments via:
• Credit / Debit Card
• PayPal
• Bank Transfer
• Revolut Pay
2.4 Late payments may result in delays, additional fees, or cancellation.
2.5 Failure to pay outstanding balances may result in invoices being passed to a debt recovery agency. Clients are responsible for any additional recovery fees.
2.6 All sales are considered final. We operate a strict no-refund policy unless otherwise stated.
3. Colour Variations & Printing
All artwork viewed on screens is displayed in RGB format, whereas printed materials are produced using CMYK printing processes. Due to this difference, colours may appear differently once printed.
Certain colours including:
• Bright tones
• Neon colours
• Highly saturated colours
may appear more muted when converted to CMYK.
Colour may also vary depending on:
• Screen brightness
• Device type
• Screen calibration
• Viewing environment
Additionally, different materials absorb ink differently. This includes:
• Uncoated materials
• Fabric
• Plastics
• Textured surfaces
• Acrylic
• Paper stocks
These may cause slight colour variations in tone and vibrancy.
By approving artwork proofs, customers acknowledge and accept that minor colour variations between screen, proof, and final product are normal and not considered defects.
Colour variation alone does not qualify for:
• Refunds
• Returns
• Reprints
Product Colour Variation Disclaimer
Due to the nature of bulk manufacturing and restocking, some products may vary slightly in colour between batches. This includes, but is not limited to, items such as gift bags, stress balls, beige headbands, and other sourced materials.
We order many of our products in large quantities, and while we aim to maintain consistency, slight variations in shade, tone, or finish may occur between different production batches or restocks. These variations are considered normal and are not classified as faults or defects.
By placing an order, you acknowledge and accept that minor colour differences between batches may occur and do not qualify as a reason for return, refund, or replacement.
Printed Stress Ball Disclaimer
Printed stress balls are a promotional item and are subject to wear and tear with regular use. Due to the nature of the material and printing process, logos may fade, crack, or lose vibrancy over time, particularly with frequent squeezing and handling.
By purchasing printed stress balls, you acknowledge and accept that this is a normal characteristic of the product. Orders are placed on the understanding that the print is not permanent, and refunds, returns, or replacements will not be issued for fading or wear-related changes.
For a more durable and long-lasting finish, we recommend choosing engraved stress balls, which provide a permanent branding solution.
4. Orders, Turnaround Times & Cancellations
4.1 Turnaround times are estimates and not guaranteed unless agreed in writing prior to purchase.
4.2 We are not responsible for delays caused by:
• Third-party suppliers
• Courier delays
• Stock availability
• Force majeure
• Equipment maintenance
• Seasonal order volume
4.3 Compensation will not be offered for delays caused by circumstances outlined above.
Delivery Expectations
Delivery timeframes shown on our website or provided via message are indicative only unless a guaranteed delivery date is agreed in writing.
Delays alone do not constitute breach of contract where:
• Production is ongoing
• Remedies have been offered
• Goods are supplied
This does not affect statutory rights under:
• Consumer Rights Act 2015
• UK Consumer Protection Laws
Damaged Items & Replacements
• Damaged items must be reported with photographs
• Items must be returned before replacements are issued
• Collection will be arranged by Nuovo Creative
• Replacements dispatched once goods returned
4.4 Courier delays or losses must be claimed directly with the courier.
4.5 Failure to respond within 2 weeks of receiving proofs may result in an admin fee.
4.6 Nuovo Creative is not responsible for lost or delayed courier packages.
4.7 Delays caused by slow client communication are not our responsibility.
4.8 Zero-tolerance policy applies to rude or threatening behaviour. Orders may be voided without refund.
5. Branded Merchandise & Print Design
5.1 Due to custom nature, all sales are final.
5.2 Customers must hold rights to submitted artwork.
5.3 Artwork provided grants production permission.
5.4 Proofs must be approved before printing.
Once approved:
• Errors cannot be reprinted free of charge
• Delays in approval delay orders
6. Web Development & Hosting
6.1 Clients must provide all content before development.
6.2 Additional features incur extra charges.
6.3 50% non-refundable deposit required.
6.4 Hosting and domain fees due at project start.
6.5 Hosting renewal required annually.
6.6 Failure to respond within 2 weeks may result in project closure and admin fee.
7. Design Services
7.1 Design projects include unlimited revisions until final delivery.
7.2 Additional revisions after final delivery may incur fees.
8. Intellectual Property
8.1 Clients must hold rights to submitted content.
8.2 Artwork supplied grants production rights.
8.3 Final designs become client property after full payment.
Nuovo Creative retains portfolio rights.
9. Limitation of Liability
9.1 Liability limited to order value.
9.2 Not responsible for delays caused by client communication.
10. Privacy & Data Protection
10.1 Customer information collected for order processing.
10.2 Data not sold to third parties.
11. Governing Law
11.1 These Terms governed by United Kingdom law.
11.2 Disputes handled through negotiation or legal proceedings.
12. Contact Information
Nuovo Creative
Email: hello@nuovocreative.com
Phone: 01923 911089
Website: www.nuovocreative.com
Acceptance of Terms
By placing an order with Nuovo Creative, you confirm you have read, understood, and agreed to these Terms and Conditions.
