Privacy Policy
Nuovo Creative Limited
Last updated: 12 October 2026
1. Introduction
Welcome to Nuovo Creative.
At Nuovo Creative Limited (“Nuovo Creative”, “we”, “us” or “our”), we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, share and protect your information when you visit our website, purchase our products or services, communicate with us, or interact with our digital platforms.
Our services include bespoke branding, graphic design, printing, signage, personalised merchandise and related creative services.
We process personal information in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and other applicable UK privacy legislation.
2. Who We Are
Business name: Nuovo Creative Limited
Website: https://nuovocreative.com
Email: hello@nuovocreative.com
Location: Watford, Hertfordshire, United Kingdom
Nuovo Creative Limited is the data controller responsible for personal information processed in connection with its own business activities.
For questions about this Privacy Policy or your personal information, please contact us using the email address above.
3. Information We Collect
Depending on how you interact with us, we may collect the following information:
Personal and contact information
Full name
Business or company name
Email address
Telephone number
Billing and delivery addresses
Social media usernames
Order and transaction information
Products and services purchased
Order history and order numbers
Invoices, quotations and payment records
Delivery information and tracking references
Customer preferences and special instructions
Design and project information
Uploaded logos, artwork and branding files
Product customisation preferences
Design consultation responses
Mock-up approvals and revision requests
Communications relating to your projects
Communication information
Emails and contact form submissions
WhatsApp messages and attachments
Social media enquiries
Customer service correspondence
Customer feedback and complaints
Technical information
IP address
Browser type
Device information
Website usage information
Cookies and similar technologies
We collect this information directly from you and, where relevant, through our website, social media accounts, payment providers, delivery companies and other services involved in fulfilling your order.
4. How We Use Your Information
We use personal information to:
Process and fulfil customer orders
Prepare quotations and invoices
Create artwork, branding and product mock-ups
Manage artwork approvals and revisions
Manufacture and deliver products
Provide customer support
Respond to enquiries and complaints
Send order confirmations, production updates and dispatch notifications
Manage customer accounts and order histories
Maintain and improve our website and internal operations
Prevent fraud and protect our systems
Comply with legal, accounting and tax obligations
Send promotional communications where permitted by law
We only process personal information where we have an appropriate lawful basis.
5. Our Legal Basis for Processing
Under UK GDPR, we rely on the following lawful bases where applicable:
Contractual necessity: To process orders, provide quotations, deliver services and communicate about purchases.
Legal obligation: To maintain records and comply with applicable accounting, tax and regulatory requirements.
Legitimate interests: To administer and improve our business, provide effective customer service, protect our systems, prevent fraud and manage existing customer relationships, where those interests are not overridden by individuals’ rights.
Consent: Where required, for optional marketing communications and non-essential cookies.
Where processing relies on consent, you may withdraw that consent at any time.
We assess the appropriate lawful basis according to the particular purpose for which information is processed.
6. WhatsApp Business and Cloud API
Nuovo Creative uses WhatsApp Business and may use the WhatsApp Business Platform, including Meta’s Cloud API, to manage customer communications.
When you contact us through WhatsApp or choose to receive WhatsApp updates, we may process:
Your WhatsApp telephone number
Your WhatsApp profile name
Messages you send us
Images, documents and other attachments you choose to share
Information about your enquiries or orders
Message timestamps and delivery statuses
We use this information to respond to enquiries, provide customer service, share quotations, send design approval links, communicate production progress and provide delivery notifications.
WhatsApp communications may be managed through our internal Nuovo Operations system, where authorised team members can access conversations for legitimate business purposes.
The WhatsApp Business Platform is provided by Meta. Information transmitted through WhatsApp is also subject to the applicable WhatsApp and Meta privacy terms.
We do not sell WhatsApp conversation information to advertisers.
We will only send promotional WhatsApp messages where we have the necessary permission or another lawful basis and comply with applicable electronic marketing rules.
You can opt out of promotional WhatsApp communications by replying STOP or contacting us directly.
7. Nuovo Operations and Design Studio
We operate an internal business management system called Nuovo Operations and an online Design Studio.
These systems may process information relating to customer accounts, orders, quotations, product customisations, uploaded artwork, mock-up approvals and order tracking.
We use this information to provide our services, manage production workflows and maintain accurate records.
Access to internal operational information is restricted to authorised personnel who require it for their work.
Customer-provided artwork and branding files are used to deliver the requested services, subject to our contractual terms.
8. Payments and Transactions
Payments may be processed through third-party payment providers, including Stripe, PayPal, Revolut and other payment services offered at checkout.
These providers process payment information in accordance with their own privacy notices and security requirements.
We may retain transaction references, payment statuses, invoices and related accounting information.
We do not intentionally store full payment card details within our internal order management system.
9. Sharing Your Information
We may share personal information with trusted third parties where necessary to operate our business.
These may include:
Payment processors
Website hosting and technical service providers
Email and communication service providers
Meta and WhatsApp Business Platform services
Printers, manufacturers and production suppliers
Postal, courier and delivery providers
Accounting and bookkeeping service providers
Professional advisers and regulatory authorities where required
We only share information reasonably necessary for the relevant service or legal requirement.
We do not sell customers’ personal information.
Where third parties process information on our behalf, we seek appropriate contractual and security protections.
10. International Data Transfers
Some service providers we use may process or store personal information outside the United Kingdom.
Where personal information is transferred internationally, we take steps to ensure that appropriate legal safeguards apply, such as UK adequacy regulations or approved contractual safeguards, where required.
You may contact us for further information about safeguards relevant to your personal information.
11. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.
Retention periods depend on the nature of the information, our business requirements and applicable legal obligations.
For example:
Accounting and transaction records are generally retained for at least six years, where required under applicable law.
Customer order records are retained for order administration, customer support and potential legal claims.
Design files and mock-up records are retained while needed for providing services, maintaining order histories and resolving disputes.
WhatsApp and other customer communications are retained while required for customer service, order administration or legal purposes.
Marketing information is retained until you unsubscribe or it is no longer needed, subject to any necessary suppression records.
When information is no longer needed, we take reasonable steps to securely delete or anonymise it.
12. Data Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration and disclosure.
These measures may include access restrictions, account authentication, secure hosting, encrypted connections and appropriate staff access controls.
Although we take information security seriously, no online transmission or electronic storage system can be guaranteed completely secure.
13. Cookies and Website Analytics
Our website may use cookies and similar technologies to support essential website functions, maintain shopping baskets, improve performance and understand website usage.
Where legally required, we request consent before placing non-essential analytics, advertising or tracking cookies.
You can manage your cookie preferences through our website’s available cookie controls and your browser settings.
14. Marketing Communications
Where permitted by law, we may send information about products, services, promotions, launches and special offers.
You can opt out of direct marketing at any time by using an unsubscribe link, replying STOP where applicable, or contacting us at hello@nuovocreative.com.
You have the right to object to the use of your personal information for direct marketing at any time.
Opting out of marketing
