Welcome to Nuovo Creative
These Terms and Conditions (“Terms”) govern your use of our services, including Branded Merchandise, Design & Print, and Web Development.
By placing an order or engaging with our services, you agree to these Terms. Please read them carefully before proceeding.
Opening Hours & Availability
• Nuovo Creative Office Hours: Monday – Friday, 9:00am – 7:00pm (UK time)
• Admin Support: Limited weekend support for queries, scheduling, and general assistance
• Design & Production: Closed weekends and public holidays
Our team may occasionally work outside of these hours at our discretion. However, we are not obligated to respond or provide services outside of our stated business hours.
Portfolio & Marketing Use
By placing an order with Nuovo Creative, you grant permission for completed work including designs, printed materials, mock-ups, and finished products to be used for portfolio, marketing, and social media purposes.
If you do not wish for your work to be shared prior to a public launch or at all, this must be requested in writing at the time of ordering.
Nuovo Creative accepts no responsibility for launch embargoes or confidentiality requirements not communicated in advance.
1. General
1.1 These Terms apply to all sales, design, printing, and web development services provided by Nuovo Creative (“we,” “us,” “our”).
1.2 We reserve the right to update or modify these Terms at any time without prior notice. The latest version will always be available on our website.
1.3 Customers must provide accurate information when placing an order or requesting services.
2. Pricing and Payment
2.1 Prices are listed on our website or provided in custom quotes. Prices are subject to change without notice.
2.2 Payment must be made in full before production or project commencement unless agreed otherwise in writing.
2.3 We accept payments via:
• Credit / Debit Card
• PayPal
• Bank Transfer
• Revolut Pay
2.4 Late payments may result in delays, additional fees, or cancellation.
2.5 Failure to pay outstanding balances may result in invoices being passed to a debt recovery agency. Clients are responsible for any additional recovery fees.
2.6 All sales are considered final. We operate a strict no-refund policy unless otherwise stated.
3. Colour Variations & Printing
All artwork viewed on screens is displayed in RGB format, whereas printed materials are produced using CMYK printing processes. Due to this difference, colours may appear differently once printed.
Certain colours including:
• Bright tones
• Neon colours
• Highly saturated colours
may appear more muted when converted to CMYK.
Colour may also vary depending on:
• Screen brightness
• Device type
• Screen calibration
• Viewing environment
Additionally, different materials absorb ink differently. This includes:
• Uncoated materials
• Fabric
• Plastics
• Textured surfaces
• Acrylic
• Paper stocks
These may cause slight colour variations in tone and vibrancy.
By approving artwork proofs, customers acknowledge and accept that minor colour variations between screen, proof, and final product are normal and not considered defects.
Colour variation alone does not qualify for:
• Refunds
• Returns
• Reprints
Due to the nature of bulk manufacturing and restocking, some products may vary slightly in colour between batches. This includes, but is not limited to, items such as gift bags, stress balls, beige headbands, and other sourced materials.
We order many of our products in large quantities, and while we aim to maintain consistency, slight variations in shade, tone, or finish may occur between different production batches or restocks. These variations are considered normal and are not classified as faults or defects.
By placing an order, you acknowledge and accept that minor colour differences between batches may occur and do not qualify as a reason for return, refund, or replacement.
